Warranty

Our products are designed with a focus on durability, safety, and reliability. However, we recognize that occasional issues may occur. we’re committed to resolving them promptly.
 

Product Warranty

• Battery-powered items are eligible for a 6-month warranty.
• All rechargeable vibrators come with a 1-year warranty.
• Non-vibrating items are not covered by the warranty.
• For products that include a detachable, replaceable charging part, only the charging part itself is protected under the warranty.

The consumer warranty begins from the date of purchase and applies to mechanical failures or manufacturing defects only. Replaced goods continue to be covered under the remaining warranty period. The warranty is non-transferable and does not extend beyond the original purchaser of the products. 
Our sole warranty obligation is to repair, replace, or refund, at its discretion, any goods deemed defective during the warranty period. we makes no warranty of merchantability or fitness for any particular purpose regarding the goods.

Warranty Eligibility

• The warranty is valid only in the USA.
• Products purchased from Amazon, eBay, or other marketplaces are not eligible for service or warranty claims.
• To make a warranty claim, proof of purchase from an authorized retailer within the warranty period is required.

Replacement Process

Once we receive your returned product, you can expect your replacement within 7-14 bussiness days at our expense. The warranty covers one replacement of the original item/part or another item of equivalent value and functionality.
 

Warranty Coverage Exclusions

We do not cover damage caused by:

• Battery corrosion
• Misuse or improper handling
• Unavoidable natural events
• Melting due to contact between items made from TPE, TPR, or PVC materials
• Using the wrong lubricant on products
• Items with slight color differences, color fading,or with damaged packaging during transportation